Return & Refund Policy
At Cylo Tech, we want our customers to be satisfied with their purchases. If there is an issue with your order, we’ll do our best to help resolve it.
1. Return Eligibility
Customers may request a return or replacement within 3 working days of receiving their order, provided the product meets our return conditions.
To be eligible, the item must be unused, in its original condition, and returned with its original packaging and accessories.
2. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order details and clear photos or videos showing the issue.
Once we review your request, we’ll arrange an appropriate solution, which may include a replacement or refund.
3. Non-Returnable Items
We cannot accept returns for:
* Products damaged due to misuse, accidents, or improper handling.
* Items showing signs of use or physical damage caused after delivery.
* Products returned without their original packaging or included accessories.
* Items that do not meet our return eligibility requirements.
4. Refunds
Refunds are subject to inspection and approval. Once approved, we’ll inform you of the refund process and expected timeframe. Refunds will generally be issued through the original payment method or another mutually agreed method.
Shipping charges may be non-refundable unless the return is due to an error on our part or a defective product.
5. Exchanges and Replacements
If you receive an eligible defective or incorrect product, we’ll work with you to arrange a replacement, subject to stock availability. If a replacement is unavailable, an alternative resolution may be offered.
6. How to Request a Return
To request a return, replacement, or refund, contact our customer support team with your order number, a description of the issue, and supporting photos or videos where applicable.
Please wait for confirmation from our team before sending any item back.
7. Policy Updates
Cylo Tech reserves the right to update this policy when necessary. Any changes will be published on our website.
Our Commitment
At Cylo Tech, we value our customers and aim to handle every concern fairly and professionally. Thank you for choosing Cylo Tech.
How to Claim Your Warranty
At Cylo Tech, we want you to shop with confidence. If your product develops a fault covered by its warranty, our team is here to help.
1. Check Your Warranty
Please check your product listing or purchase details to confirm whether your item includes a warranty and review the applicable warranty period and terms.
2. Contact Our Support Team
Contact us through our official customer support channel with your order number, proof of purchase, and a brief description of the issue.
3. Provide Evidence
Please share clear photos or a video demonstrating the issue. Our team may request additional information to help assess your claim.
4. Warranty Assessment
Once we receive your request, our team will review the information and determine whether the issue is covered under the warranty. We may request that the product be returned for inspection.
5. Resolution
If your claim is approved, we will explain the available resolution, which may include a repair, replacement, or another applicable remedy, depending on the product and warranty terms.
What Is Not Covered?
Unless otherwise stated in the product’s warranty terms, warranty claims generally do not cover:
* Physical damage, including cracks, dents, or breakage.
* Damage caused by misuse, accidents, or improper handling.
* Normal wear and tear.
* Damage caused by unauthorised repairs or modifications.
* Issues arising from use outside the product’s intended purpose.
Important Information
Warranty coverage varies by product. Please refer to the warranty terms provided with your purchase for the applicable duration, exclusions, and conditions. Submitting a claim does not automatically guarantee approval.
Need Help?
Contact the Cylo Tech support team with your order details, and we’ll guide you through the warranty claim process.
Cylo Tech — Here to Help.
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